I was at an amazing seminar today which expressed the importance of 2 things. First is customer service… while I feel that we are good in this area, we are not great and it is something that we will be improving over the next few months.
The second aspect which hit home for me was the importance of graduation for both the school and the students. For the students, it lets you continue to build camaraderie and support each other towards the goal of Black Belt. And for the school, it allows us to celebrate both yours and our hard work over the last few months. What a great time to acknowledge each other!
I am looking forward to graduation this Thursday! Hopefully we will see you there… even if you are not testing! 😉